Managed VoIP Services with CCI Systems

Antiquated to Updated: Making the Most of Your PBX

Author:  Dale Jarvis, Director Managed VoIP Services

Dale Jarvis

Trying to manage voice services within a hotel, with numerous features, functions, and periodic updates can be a challenge requiring a significant time commitment and on-going training for hotel technical staff. But it doesn’t have to be that way. Utilizing a managed service provider to handle your property’s voice needs leaves you and your staff free to focus on the needs of your guests and the other technical needs a property has. CCI’s Managed VoIP Service can offload the burden of managing a hotel’s voice solution from your IT team. Our ability to control the project from the initial planning stages, through the deployment, with on-going support via our 24/7 NOC/Call Center, has brought relief to many hotels and property owners. No more concerns about potential (or imminent) failure of outdated proprietary PBX equipment or the escalating costs of hard to find replacement parts; our solution takes advantage of readily available industry standard components.

To bring this all to life, let’s discuss a recent incident where a Colorado hotel contacted us with an urgent request for a hosted VoIP solution. During the holiday season, the property had experienced an unexpected failure of their dated PBX, leaving the entire property and its guests without voice services. Another vendor was able to implement a temporary solution, which brought limited dial tone to 40 staff members but left 30 other staff and all guest rooms without a dial tone. The limited dial tone availability impacted hotel operations, and the liability of not having 911 service from guest rooms was extremely concerning. Previously, CCI performed a similar installation in the Southwest region of the United States, so we were top of mind when this particular failure occurred. Swiftly a plan was devised, equipment was shipped, and the CCI installation team was headed to Colorado to install a new PBX as part of the hosted voice solution developed. While onsite, over 600 old guest room and back of house phones were replaced and tested and the PMS integration and training of hotel staff was completed. In under 20 days, CCI was able to take a hotel crippled by dated hardware and completely update, train, and manage the new hosted VoIP solution implemented, allowing the property to focus their efforts on driving business.

Today, we’re engaged with this same hotel planning to consolidate PBX operations between them and a neighboring property to handle call routing and staffing efficiencies between both hotels. As a result, resource sharing is expected to reduce operational costs for both properties.

To learn more about CCI’s Managed VoIP services, or to hear more about what other hoteliers are doing within the industry, join the CCI team at the Hilton 2018 Technology Leadership Forum in Houston, TX January 23-25, 2018. During the breakout session on Wednesday afternoon, CCI Director of Managed VoIP Services, Dale Jarvis, will be leading a discussion regarding the significance of a managed voice solution and why it’s significant to ownership. Stop by and visit us in booth # 303 or contact us directly at info@ccisystems.com.   

Quit playing Tech Support! Let CCI do that.

Hoteliers need to get out of the tech support business and into the business of focusing on their guests’ satisfaction. 

Right now, most properties deal with the maintenance and management of their onsite PBX systems, many of which are coming, or have come to the end-of-life status and are not covered under any type of warranty or parts replacement.

CCI offers a solution that will free up your hotel staff, save you money and provide a more reliable voice solutions for your guests through its hosted PBX solution.

A “hosted” PBX service means integration, implementation and management are all taken care of by the provider, says Patrick Case, managing director of IP services for CCI Systems. “You don’t have to worry about equipment, monitoring the calls or providing customer support,” he says.

Case says construction costs tend to be 25 to 30 percent lower than for a traditional system. “The technology is future-proof,” he points out. “All you have to do is increase bandwidth as needed.”

Do we have your interest yet? Does saving money and keeping your guests happy sound like an OK deal? Stop by and visit us in booth 2312 at HITEC and we’ll talk more about a solution right for your property. We’ll even tell you about our Wi-Fi and call center support solutions...or better yet, see them in action! Demos will be running all week—no appointment needed, just stop by and say hi!

Not attending, but want to chat more about hosted PBX for your property? Email Patrick Case.