Save Money and Enhance IPTV QoE

Recent studies indicate that IPTV service quality and reliability problems are major factors impacting customer acceptance, cost and profitability of IPTV Services. As providers, surely you have felt the pressures of current and projected migrations to HD capable TV sets and HD content to enhance reliability and quality. With quality, you also struggle to keep costs from sky-rocketing while maintaining the service.

So how do you combat this? By employing the traditional fault management technologies, the number of customer complaints about picture quality never end.  You can send your best field repair personnel to the site and employ your best help desk personnel to take their calls, and customer complaints still continue to roll in.

The solution: Mariner's xVu. Mariner’s xVu solution pin-points and isolates problems before they destroy your customer's experiences. You will avoid high churn rates and high costs of unnecessary truck rolls. In a past blog, we wrote about a communication provider, SaskTel, who has been using this solution and the excellent results they have had, especially in increasing Quality of Experience and reducing those unnecessary truck rolls.  

If you want to get deep information on this product, we recommend reading Mariner's whitepaper, Enhancing the Reliability of IPTV, written by the CEO and VP of Product Management of Mariner. It describes design goals for a new solution that helps IPTV service providers meet their objectives for reliability, picture and service quality, while improving customer service and reducing costs.